Stantec System

Desktop Support Analyst

US-CO-Broomfield
3 months ago(10/26/2017 11:18 AM)
Job ID
32592
# of Openings Remaining
1
Experience (Years)
2
Discipline
IT Services

Your Opportunity

Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always design with community in mind. 

We care about the communities we serve—because they're our communities too. This allows us to assess what's needed and connect our expertise, to appreciate nuances and envision what's never been considered, to bring together diverse perspectives so we can collaborate toward a shared success.

We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe. 

Stantec trades on the TSX and the NYSE under the symbol STN. Visit us at stantec.com or find us on social media.

Your Duties

Your primary responsibility will be Desktop Support. Responsibilities will include:

 

  • Configuration/reconfiguration of hardware, including workstations and printers
  • Analyze and resolve end-user hardware, software and connectivity issues
  • Create and update accurate and consistent records of all calls
  • Monitor progress on problem resolution and advise users on status of issue
  • Supporting Corporate policies procedures and best practices pertinent to Window Servers
  • Performing system backups/recoveries
  • Monitor progress on problem resolution and advise users on status of issue
  • Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients

Your Capabilities and Credentials

  •  Experience with supporting Autodesk and Bentley products is a must.
  • As the ideal candidate, you are an MCSA/MCSE with two years of experience. College degree preferred.
  • Have proven competence in a Microsoft Windows environment including Windows server 2012/2016, Windows 7, Windows 10, MS Office Suite, Anti-Virus software.
  • Your expertise also includes a solid knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.
  • Have proven troubleshooting skills.
  • Experience in an ITIL and SOX compliant organization a plus.
  • Excellent customer relationship, communications and interpersonal skills.
  • Must be able to move, carry and manipulate equipment up to 50 pounds.

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Staffing and Recruitment Agencies
Stantec appreciates the interest from the staffing industry, however, unsolicited resumes submitted to Stantec or any Stantec employee without a current and valid staffing agency contract in place with Stantec will not be eligible for any search fees. At this time, Stantec is not welcoming any additional inquiries for agency partnerships.